Cancellation & Refund Policy

1. Our Refund Promise

At Vislea, we want you to be completely satisfied with our visual learning platform. We offer a 7-day money-back guarantee for all new users. If you're not happy with our service within the first 7 days of purchase, we'll refund your payment in full.

2. Eligibility for Refund

Refund Eligible

• Request made within 7 days of initial purchase
• First-time purchase on the platform
• Technical issues preventing access to the service
• Service not as described on the website

Not Eligible for Refund

• Request made after 7 days from purchase date
• User has extensively used the service (more than 50 topics generated)
• Account suspended due to violation of terms
• Repeat refund requests (one refund per user)
• Change of mind after the 7-day period

3. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at refunds@vislea.com
2. Include the following information:
   • Your registered email address or phone number
   • Payment ID or transaction reference
   • Reason for refund request
   • Date of purchase
3. Wait for confirmation - We'll review your request within 24-48 hours

4. Refund Processing

Once your refund request is approved:

• Refunds are processed to the original payment method
• Processing time: 5-7 business days
• UPI payments: Typically 2-3 business days
• Credit/Debit cards: 5-7 business days (depending on bank)
• Net banking: 5-7 business days

You will receive an email confirmation once the refund has been initiated. Your access to the platform will be revoked upon refund completion.

5. Cancellation Policy

Since Vislea offers a one-time payment for lifetime access (not a subscription), there is no recurring billing to cancel. However:

• You may request account deletion at any time
• Account deletion does not automatically qualify for a refund
• Refund eligibility is based on the criteria mentioned above

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion, such as:

• Extended service outages affecting your usage
• Technical issues that significantly impacted your experience
• Requests made slightly after the 7-day period with valid reasons

7. Contact for Refunds

For all refund-related queries, please contact us: